PLEASE TAKE TIME TO READ OUR TERMS & CONDITIONS.


Our contract for online Purchases

When you place an order to purchase a product from Shannonbridgepottery.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send this Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. 

Returns & Refunds

Please review our Deliveries & Returns Policy which applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. We are happy to exchange or offer a credit note on unsuitable goods returned to us unused or unworn within 30 days together with proof of purchase. Details of this provided in the Deiveries Policy on the On-line Store home page. 

Pricing and Availability

We try to list availability information for products sold by us on the website. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Despite our best efforts, a small number of products on our website may be mispriced. Rest assured, however, that we try to verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. 


Electronic communications

When you visit or shop on-line at Shannonbridgepottery.com, or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you complete your details in the Contact Us section, you agree that you wish to be contacted by us. This condition does not affect your statutory rights. All information is treated strictly in accordance with our Privacy Policy which you can read by clicking on the link on the On-line Store home page. 

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights. 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. 

Our details

You can find comprehensive contact details in the Contact Us section. Our head office address is: 
Shannonbridge Pottery,

Clondelara,

Shannonbridge

Co.Offaly


VAT No: IE